Basic information

Personal data administrator

We are the company UNMAT BB, s.r.o., CRN 36035297, with its registered office at Podháj 6139/51, 974 05, Banská Bystrica, registered in the Commercial Register of the District Court of Banská Bystrica, section: Sro, file no. 5845 / S, we are the operator of the website www.unmat.sk and we are the administrator of your personal data on this website.

Personal data which do we process

Personal information, which you provide to us

We process personal data, which you provide to us by yourself.

For example, if you order goods or services from us, we need information from you that is marked as mandatory in the ordering process, especially your name and surname, delivery address. If we did not have this information, we would not be able to deliver the goods to you correctly. Furthermore, for the purpose of selling goods or services, we need your e-mail address, to which we will send you an order confirmation, which also serves as a confirmation of the concluded purchase contract and a copy of the terms and conditions and the complaint procedure.

You can also fill in optional data when ordering goods or services. These help us to fulfill the concluded contract better and more efficiently. For example, when you filling in your phone number, we can send you information about the delivery of goods and similarly. You provide optional information to us voluntarily.

Subsequently, after the goods have been delivered to you, you may receive an e-mail message asking you to evaluate the purchased goods.

If you contact our customer line or write us a message, we will also process your personal data listed in this communication. Contact details, such as the customer line number or the company’s email address, are listed on the www.unmat.sk website in the contact section.

By filling out optional information in your user profile, you will also notify us of your other personal information, such as frequently used shipping addresses.

Personal information, which we collect other than directly from you

We may process your personal data as part of our marketing campaigns and for possible purposes of proper performance of the contracts and we may combine them.

In case, that your personal data are transferred to another entity, we will inform you in advance, including the person to whom we transfer your personal data. Also, if someone transfers your personal data to us, they must also inform you in advance.

Personal information of third parties that you provide to us

If you provide personal data of third parties to us, it is on your responsibility to inform the concerned person and also ensure their consent to these terms and conditions of privacy policy. For example, it may happen that you buy goods from us, but you do not want to pick them up or make a complaint. In your user profile, you can define authorized persons who are authorized to act on your behalf, for example, to take over the goods or to claim the goods. This way you will also provide to us their personal data.

Personal data that we process automatically

When you visit our website, we may collect certain information about you, such as your IP address, the date and time of access to our website, information about your internet browser, operating system or your language settings. We may also process information about your behavior on our website, such as which pages you visit on our website and which goods are displayed to you. However, due to your maximum privacy, the information about your behavior on the website is anonymized and therefore we cannot even assign it to a specific user, i.e. a specific person.

If you access our website from a mobile phone, tablet and similar device, we may also process information about this device of yours.

Cookies

We also automatically process cookies.

What is a cookie?

This is a small text file that is created by visiting each website. It is used as a standard tool to store information about how our site is used.

In this way, we can distinguish, but not identify, individual users from each other and adapt the content to specific preferences. Cookies are important. Without them, browsing the web would be much more difficult.

What are cookies needed for?

Cookies serve several purposes. We use the following cookies on the pages of our online store:

Technical cookies: in order for our online store to work properly, for example so that you can create a user profile, log in to it and so that you can buy goods or services, we use technical cookies. Without them, our online store would not work.

Functional cookies: so that you do not have to log in all the time and so that you do not have to set your preferences all the time, for example setting the language in which our online store is displayed, functional cookies help. In this case, your password is always encrypted. The use of these cookies is not necessary, but it will significantly make your visit to our online store more pleasant and easier.

Analytical cookies: Analytical cookies help us improve our online store and are collected by a script of Google Inc., which then anonymizes this data. After anonymization, it is no longer personal data, because anonymized cookies cannot be assigned to a specific user or a specific person. We only work with cookies in an anonymized form. Therefore, we are not able to find out from cookies how a particular user behaved on our website and thus what pages he visited or what goods he viewed.

We also use the knowledge from these cookies for advertising purposes, where we can display advertising on other websites based on this data, which we consider relevant to you.

How you can influence which of your cookies we process

Just use one of the common Internet browsers, such as Internet Explorer, Safari, Firefox or Chrome with the anonymous browsing function turned on, which prevents the storage of data about visited websites, or you can completely disable the storage of cookies in the browser. However, if you disable some of the cookies, it is possible that our website will not work properly for you.

If you access our website from a phone, tablet or similar device, we optimize it for these devices. In this case, we process your personal data in a similar way as in the case of access from a computer.

Why we collect and process your personal data

We process your personal data for the following reasons:

• Purchase of goods and services: first of all, we process your personal data in order to properly process and deliver your order. If any problems arise, thanks to your personal data, we know who we can contact.
• Customer care: if you contact us with a question / problem, we must process your data to answer / resolve it. In some cases, personal data may also be transferred to a third party, such as a carrier.
• User account: thanks to the personal information you provide to us in your user profile, you will have access to a number of useful functions, for example, if you provide your telephone number, we can easily inform you when your order will be delivered. You can change the data you enter at any time, except for the e-mail address used to access your user account.
• Improving our services: using your order history and web behavior, we can offer more relevant offers of other goods, such as accessories for purchased products. In certain places, we display products that are directly for you and meet your needs and interests. We can also use tools for testing various variants or analytical tools such as Google Analytics, Facebook Analytics and similarly to optimize elements on the web.
• Customer reviews of goods and services: after you buy goods or services from us, you may be asked to rate them. The evaluation can also be inserted on your own initiative.
• Info line: if you contact us via the telephone numbers listed on our website www.unmat.sk in the contact section, we can record your telephone call after prior notice. Such records are used to improve and control the quality of the services we provide.
• Enforcement of rights and legal claims and control of public authorities: we may also process your personal data because we need them to enforce our rights and legal claims, for example if you have an outstanding claim against us. We may also process your personal data because we need it for the purposes of inspections carried out by public authorities and for other similarly serious reasons.

We process personal data on these legal basis

Performance and conclusion of the contract

We need a considerable part of your personal data in order to be able to conclude a purchase or other contract with you at all regarding the goods or services that you want to buy from us. As soon as the contract is concluded, we process your personal data in order to properly deliver the purchased goods to you, or to properly provide you with the purchased services. Based on this legal reason, we mainly process invoicing and delivery data.

Legitimate interests

We also use your personal information to provide you with relevant content, that is, content that might of interest to you. Based on a legitimate interest, we process personal data in this way, which we process automatically and cookies.

Consent

We ask for your consent, if we need to verify your ability to pay for the goods we hand over to you, without paying the full purchase price for the goods in advance.

If you give us your consent to the processing of personal data, you can revoke it at any time via email to the address unmat@unmat.sk or at the telephone number listed on our website www.unmat.sk in the contact section.

Transfer of personal data to third parties

In these cases, we pass on your personal data to third parties:

• Payment for goods: If you select the “Online payment card” option when paying for goods, the credit card information which you provide with this form of payment is processed by Stripe Payments Europe, Ltd. In the case of a deposit to the account by transfer order, the payment data is processed by Fiobanka, a.s.
• Delivery of goods: the carrier of your choice would never be able to deliver the ordered goods to you if we did not provide him with information on where and to whom he should specifically deliver the goods. We will pass this information to the carrier according to how you fill it in the order. The data transferred in this way include in particular your name and surname, delivery address, telephone number at which the carrier can contact you and, if the goods have not been paid in advance, as well as the amount to be paid upon receipt of the goods. In relation to the personal data we provide to him, the carrier is entitled to process them only for the purpose of delivery of goods and then delete the personal data without delay.
• Delivery of goods stored for us by the contractual partner: if you order goods from us that are in the warehouse of our contractual partner, we must pass your personal data to this contractual partner, which will complete the order. The data transferred in this way include in particular your name and surname, delivery address, telephone number at which the carrier can contact you and, if the goods have not been paid in advance, as well as the amount to be paid upon receipt of the goods. This contractual partner must then hand over the personal data to the carrier which will deliver the goods, otherwise the carrier would not be able to deliver the goods to you. Both the contractual partner who stores the goods for us and the carrier are obliged to use this personal data only for the purposes of storage / delivery of the goods in relation to the personal data we provide to them and then delete them immediately.
• Public authorities: in case of enforcing our rights, your personal data may be passed on to a third party, such as a lawyer. If a legal system or a state authority, for example PZ SR, imposes an obligation on us to provide you with your personal data, we must do so.

The time during which we process your personal data

First of all, we will process your data for the entire duration of the contractual relationship between us.

In the case of processing of personal data for which consent has been granted, your personal data will generally be processed for a period of 7 years, or until such consent is revoked. You can express this disagreement by contacting us by email at unmat@unmat.sk or by the telephone number listed on our website www.unmat.sk in the contact section.

We further point out that the personal data that are necessary for the proper provision of services, or for the fulfillment of all our obligations, whether these obligations arise from the contract between us or from generally binding legislation, we must process regardless of your consent for a period set by the relevant legislation or in accordance with them, for example in the case of tax documents, this period is at least 10 years.

We process data obtained through a user account or in another similar way for the period of using our services and usually 5 years after their cancellation. Subsequently, usually only basic identification data and information on the reason for which the user account has been canceled or data forming part of operational backups are stored for a reasonable period of time.

Recordings of telephone calls are stored for a short period of time, but not longer than for 1 year, if it is necessary for us to keep recordings for a longer period of time due to legitimate interest, for example in case of suspicion of data misuse, fraud and similarly.

Security of personal data

We have put in place appropriate technical and organizational measures to prevent unauthorized access and misuse of your personal data.

We regularly check their security and we also continuously improve their protection. All communication between your device and our website is encrypted. We strive to use security measures that provide sufficient security with respect to the current state of technology. The security measures taken are then regularly updated.

Personal data of persons under 16 years of age

Our online store is not intended for children under 16 years of age. A person under the age of 16 may use our online store only with the consent of his or her legal representative (parent or guardian).

COMMENTS

You can register on our website free of charge and voluntarily if, for example, you want to leave a rating or review for a product. However, if you leave a comment or review on products, you acknowledge that the site operator will reject such a comment if it contains offensive elements, in order to incite hatred against others, race, nationality, gender, sexual preferences or religion. By registering, you confirm that you are familiar with these privacy rules.

What are your rights regarding the protection of your personal data

In relation to your personal data, you have in particular the right to withdraw your consent to the processing of personal data at any time, the right to correct or update your personal data, the right to request restrictions on their processing, the right to object or complain about the processing of your personal data, the right to request the transfer of your personal data, the right to be informed about disruption of the security of your personal data and, under certain conditions, the right to delete certain personal data that we process in connection with you (the so-called right to be “forgotten”).

Modification and addition

You control your personal data primarily through your user account. After logging in to your user account, you can delete or change the basic information about your person, or you can contact us by email at unmat@unmat.sk or at the phone number listed on our website www.unmat.sk in the contact section.

Repair

In the event that you believe that the personal data we process about you is incorrect, you can contact us by email at unmat@unmat.sk or at the telephone number listed on our website www.unmat.sk in the contact section. However, in order to speed up the correction of your personal data and for your comfort, we recommend that you edit your personal data in your user profile.

Access to data

You can ask us to send you an overview of your personal data by email to unmat@unmat.sk or by the telephone number listed on our website www.unmat.sk in the contact section.

You also have the right to access the following information regarding your personal data:

What are the purposes of processing your personal data

What are the categories of personal data concerned

Who, besides us, are the recipients of your personal data

Scheduled time for which your personal data will be stored

The right to request from us to correct or delete your personal data or to restrict their processing or to object to such processing

Information about the source of personal data, if we did not obtain it from you

Deletion

You can also request delete of the data about you, but the deletion will not affect the data on the documents that we are required keep by law, for example, invoices or credit notes. If we need your personal information to determine, enforce or defend our legal claims, your application may be denied, for example if we register an outstanding claim with you or in the event of an ongoing complaint procedure.

Except as noted, you have the right to delete in the following cases:

1. Personal data are no longer needed for the purposes for which they were processed
2. You have revoked your consent on the basis of which the data were processed and there is no other legal reason for their processing
3. You have objected to the processing of personal data and you consider that the assessment of the objection reveals that in a particular situation your interest outweighs our interest in the processing of this personal data.
4. Personal data is processed illegally
5. The obligation to delete is laid down in a special legal regulation
6. This is the personal data of children under 16 years of age

You can apply your right via email to the address unmat@unmat.sk or on the telephone number listed on our website www.unmat.sk in the contact section.

Right of transfer

You have the right to obtain personal data concerning you and which you have provided to us in a structured, commonly used and machine-readable format, and you have the right to transfer this data to another subject without preventing you from doing so if:

1. The processing of personal data is based on your consent or contract

2. The processing is carried out by automated medium

Objection

We process some of your personal data on the basis of our legitimate interest, in particular for the conclusion and fulfillment of the purchase contract or the display of customized content for you on our website. If there are specific reasons on your side, you may object to the processing of your personal data. You can raise this objection by email to unmat@unmat.sk or by the telephone number listed on our website www.unmat.sk in the contact section.

Processing restrictions

If (a) you deny the accuracy of your personal information, (b) your personal information is being processed illegally, (c) we no longer need your personal information for processing purposes, but you need it to determine, enforce or defend your legal claims, or if you (d) has objected in accordance to preceding paragraph, so you have the right to restrict the processing of your personal data.

In this case, we may process your personal data only with your consent (except for the storage or backup of the personal data in question).

Filing a complaint

If you believe that we are processing your personal data illegally, you also have the right to lodge a complaint with the Office for Personal Data Protection. However, we will be happy if you communicate such suggestions with us first. You can always contact us by email at unmat@unmat.sk or at the telephone number listed on our website www.unmat.sk in the contact section.

Conclusion

We may change or update this Privacy Policy over time. Such change or addition will in no way affect your rights under your generally binding personal data protection legislation without your express consent. We recommend that you always familiarize yourself with their current wording when visiting our website. These Terms and Conditions of Personal Data Protection, including their components, are valid and effective from 1 September 2020, and are available electronically at www.unmat.sk